FAQs

Find Frequently Asked Questions about Products.

• G'zOne
• G’zGEAR
• G'zOne COMMANDO
• G'zOne TYPE-V
• G'zOne TYPE-S
• BOULDER
• Exilim Phone
• ROCK
• BRIGADE

G'zOne

• How should the battery be removed from the phone?
• Are the Headset Adaptor, Desk Top Cradle and AC Charger water-resistant?
• Can I use my phone in a bathroom or shower stall?
• Can I use my phone in the sea or in the pool?
• How can I play a video message that I receive via email?
• How many received messages can I store in my phone?
• When the Memory Full message appears, what should I do?
• Is it possible to do macro photography with this camera?
• Can I use the camera flash as a light source?
• How can I use a headset?
• Why can't I set up some Wallpapers?
• Why is my location not correct, despite using GPS?
• Is the phone water resistant when earphones are plugged in?
• Can I freeze my phone?

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G'zGEAR

• Direction readings produced by the electronic compass are not accurate.
• The compass is not accurate after calibration.
• The number of steps counted by the pedometer is different from the actual number taken.
• The temperature indicated by the thermometer tool is different to the actual temperature.

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G'zOne COMMANDO

• Where is the microSD card slot located?
• Pressing the Power key does not end calls.
• What are the blue lines that appear on the keyboard while entering text?
• I don't know how to use the ● button (Snap Out Menu) on the lower left of the Home screen.
• I turn my phone sideways, but the screen will not rotate horizontally (even when the Auto-Rotate Screen setting is on).
• I don't know how to use the Message Read Out function.
• Can I use the touchscreen in wet conditions? Can I use the touchscreen when the phone is submerged in water?
• Will water resistance be maintained provided the battery cover lock is set to the locked position?
• The camera is turned on but nothing is displayed.
• The microSD card cover comes off.
• What are the four rubber caps near the camera, light and battery cover lock on the back of the phone, which are visible when the battery cover is removed?
• How do I format a microSD card?
• An application cannot be installed; a thumbnail is not displayed in Gallery; the picture does not appear in slide shows, etc.
• It takes a long time to move to the screen-lock display after power on.
• Video tutorials presented in "Guided Tours "do not play.
• When the phone is in the Handset Charging Cradle, the Snap Out Menu cannot be used.
• While the phone is placed in the Handset Charging Cradle, the volume of audio files cannot be adjusted.
• I cannot insert my headset plug into the headset jack.
• When connected to a PC, the battery takes a long time to recharge.
• Even when a microSD card is inserted, certain functions and applications cannot be used.
• While shortcuts for Messaging, Email, Voicemail and Mobile IM have been created on the Home screen, the number of unread items do not appear on the icons.

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G'zOne TYPE-V

• What is the circle above the speaker on the back of the phone?
• Besides text-based messages, what can I send?
• Does the flash turn off automatically in video mode?
• Why doesn't the Auto Answer Mode work properly?
• How can I use the Countdown Timer function when the phone is closed?
• How can I use the Stopwatch function when the phone is closed?

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G'zOne TYPE-S

• What is the circle on the back of the phone when the battey is removed?
• Besides text-based messages, what can I send?
• Why doesn't the Auto w/Handsfree Mode work properly?
• How can I use the Countdown Timer function when the phone is closed?
• How can I use the Stopwatch function when the phone is closed?

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BOULDER

• What is the circle on the back of the phone when the battey is removed?
• Besides text-based messages, what can I send?
• Why doesn't the Auto w/Handsfree Mode work properly?
• How can I remove the customizable ring?
• Can I plug the main body into the battery stand while the optional L battery is attached?
• Can I use the 2.5φ or 3.5φ plug wire headset while the unit is being recharged?
• If I try to use the electronic compass while driving in my car, sometimes it points in an erratic direction. Why is this?
• Can I operate "V CAST Music" with my phone closed?
• Are the Wallpaper and Menu compatible with Flash?

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Exilim Phone

• How should the battery be removed from the phone?
• Are the Headset Adaptor, Desk Top Cradle and AC Charger water-resistant?
• Can I use my phone in a bathroom or shower stall?
• Can I use my phone in the sea and the pool?
• How can I play a video message that I receive via email?
• How many received messages can I store in my phone?
• When the Memory Full message appears, what should I do?
• Is it possible to do macro photography with this camera?
• Can I use the camera flash as a light source?
• How can I use a headset?
• Why can't I set certain wallpapers?
• What is the gray square piece on the top and bottom of the battery, visible when the battery cover is removed?
• Besides text-based messages, what can I send?
• Does the flash turn off automatically in video mode?
• Why doesn't the Auto w/Handsfree Mode work properly?
• Why doesn't the Auto Answer Mode work properly?
• Is Flash supported for the wallpaper and menu features?
• Can V CAST Music be operated even when the phone is closed?
• Can the optional L battery be charged while inside the phone on the charger stand?
• Can a wired headset be used while the phone is charging?
• Can the zoom function be used even for video?

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ROCK

• When the alarm rang I turned the phone upside down, and the ringing stopped.
• Will the water resistance be OK as long as the battery lock is set at the locked position?

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BRIGADE

• How do I open the battery cover?
• How do I close the battery cover?
• Where is the microphone?
• I turned on the camera but it's not displaying.
• Is the phone water resistant when earphones are plugged in?

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