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FAQs
G'zOne
- Q.How should the battery be removed from the phone?
- A.Be sure to use the supplied Battery Lock Driver. Never use coins or other similar objects; the phone may be damaged.
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- Q.Are the Headset Adaptor, Desk Top Cradle and AC Charger water-resistant?
- A.No, the Headset Adaptor, Desk Top Cradle and AC Charger are not water-resistant.
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- Q.Can I use my phone in a bathroom or shower stall?
- A.The phone is not resistant to hot water. Do not place it in a hot bath or apply liquid soap. Also, do not place it under pressurized water, like that coming out of a faucet or showerhead.
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- Q.Can I use my phone in the sea or in the pool?
- A.The phone is waterproofed only against tap water. Never soak the phone in liquids other than tap water.If the phone is exposed to seawater, soap, etc., wash under lightly running water (approx. 10cm from the tap or showerhead, at a temperature of 41~95F or 5~35C).Do not scrub while washing, and hold the battery cover, the charging/data port cover, and the headset cover so that they do not open while exposed to water. It is advisable to remove foreign liquids (seawater, alcohol, soda, etc.) as soon as possible.
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- Q.How can I play a video message that I receive via email?
- A.To play Video Messages received via email, please download Apple's updated QuickTime. Go to www.apple.com/quicktime/download to download the free player or upgrade your existing QuickTime Player.
During the download process, when asked to choose an installation type (Minimum, Recommended or Custom) select Minimum for a quicker download.
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- Q.How many received messages can I store in my phone?
- A.The phone can store up to about 500 messages (100 inbox E-Mail messages, 100 inbox SMS messages,100 sent E-Mail messages, 100 sent SMS messages, 50 draft E-Mail messages, 50 draft SMS messages).
The information stored in the message is determined by phone mode and service capability. Other messaging limitations may exist. Please check with your service provider for system features and capabilities.
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- Q.When the Memory Full message appears, what should I do?
- A.This depends on error descriptions shown under the Memory Full message.
"TXT Msg xx% FULL E Delete unnecessary TXT Msg.
"PIX Msg xx% FULL E Delete unnecessary PIX/FLIX Msg.
"PIX Noti Msg xx% FULL E Delete unnecessary PIX/FLIX Notification Msg.
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- Q.Is it possible to do macro photography with this camera?
- A.No, the phone does not have a macro function.
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- Q.Can I use the camera flash as a light source?
- A.Yes, to turn flash on/off, press and hold Speaker/FLASH Key when the phone is in idle mode.
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- Q.How can I use a headset?
- A.Use the Headset Adaptor supplied with the phone.
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- Q.Why can't I set up some Wallpapers?
- A.Files more than 5MB and WMV files are not available to be set up as Wallpaper.
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- Q.Why is my location not always correct, or not able to acquire a signal when using GPS?
- A.GPS satellite signals can intermittently be interrupted, especially under bad atmospheric and environmental conditions, or blocked when indoors, etc.
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- Q.Is the phone water resistant when earphones are plugged in?
- A.No. The phone is no longer water resisitant when any covers are open. Do not allow the phone to get wet, or be in high humidity when using an earphone.
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- Q.Can I freeze my phone?
- A.This is not covered under warranty. Never allow the phone to freeze as this may cause product failure.
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G'zGEAR
- Q.Direction readings produced by the electronic compass are not accurate.
- A.Direction readings taken under any of the following conditions may be inaccurate.
- In cars, trains or motor vehicles
- Near high-voltage power lines
- Near Household appliances (computers, etc.)
- Near permanent magnets.
Determine direction with your phone placed horizontally after calibration.
For details, refer to 'G'zGEAR' on page 209 of the User Guide.
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- Q.The compass is not accurate after calibration.
- A.Direction readings taken near large metal objects (trains, motor vehicles, etc.) and buildings (especially ferro-concrete structures) may result in highly inaccurate readings.If you suspect that a reading error has occurred, move away from the above locations and retry.For details, refer to 'G'zGEAR' on page 209 of the User Guide.
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- Q.The number of steps counted by the pedometer is different from the actual number taken.
- A.As the pedometer employs an acceleration sensor, sensor response may vary from person to person, or according to how the phone is held. The pedometer may also detect the small vibrations generated by some vehicles.
Use pedometer results only as a guide.
For details, refer to 'G'zGEAR' on page 209 of the User Guide.
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- Q.The temperature indicated by the thermometer tool is different to the actual temperature.
- A.As the thermal sensor is located inside the phone, it cannot instantly detect the temperature of the outside environment. To achieve more accurate readings, expose the phone to open air and wait for a while. Note also that the thermal sensor may be affected by factors such as heat generated by the phone while it is in use, or by body heat.
Use the results of the thermometer only as a guide.
For details, refer to 'G'zGEAR' on page 209 of the User Guide.
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G'zOne COMMANDO
- Q.Where is the microSD card slot located?
- A.The microSD card slot is located on the inner side of the battery cover. To insert or remove a microSD card, firstly remove the battery cover and then the battery itself.
For details, refer to "Removing and installing a microSD card" on pages16-20 of the User Guide.
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- Q.Pressing the Power key does not end calls.
- A.Pressing the Power key will not end calls. To end a call, touch the End Call button displayed on the Call in Progress screen.
For details, refer to "Phone" on page 64- of the User Guide.
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- Q.What are the blue lines that appear on the keyboard while entering text?
- A.When characters are entered rapidly with the Trace Input feature turned on in the XT9 Text Input menu, blue lines may appear. This is not a failure, but if you are annoyed by the lines, turn off the Trace Input future.
[Steps]
Touch the right arrow icon (>>) on the keyboard, and then touch T9 Trace.
For details, refer to "Trace Input" on pages 58, 60 and 273 of the User Guide.
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- Q.I don't know how to use the ● button (Snap Out Menu) on the lower left of the Home screen.
- A.Learn more about the Snap Out Menu by taking a Guided Tour (video tutorial).
[Steps]
Home＞Launcher＞Guided Tours＞Snap Out Menu
For details, refer to "Opening an application from the Snap Out Menu" on pages 37- of the User Guide.
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- Q.I turn my phone sideways, but the screen will not rotate horizontally (even when the Auto-Rotate Screen setting is on).
- A. 1) The following screens are available vertically, and cannot be displayed horizontally:
-Setup Wizard
-G'zGEAR (other than Star Gazer)
*The G'zGEAR Star Gazer application is only displayed horizontally.
Note that horizontal display may not be available for other applications.
2) The following are displayed horizontally when your phone is in the Handset Charging Cradle.
- Home screen
- Launcher
- Screen during screen lock
- Notification
For details, refer to "Rotate the screen" on page 24 of the User Guide.
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- Q.I don't know how to use the Message Read Out function.
- A.Learn more about the Message Read Out function by taking a Guided Tour (video tutorial).
[Steps]
Home＞Launcher＞Guided Tours＞Message Read Out
For details, refer to "Read out" on page 46 of the User Guide.
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- Q.Can I use the touchscreen in wet conditions? Can I use the touchscreen when the phone is submerged in water?
- A.A capacitive touchscreen panel can fail to sense correctly with even a small amount of water on the screen, and may not respond as intended when wet. After the phone has been exposed to water, wipe off any remaining moisture before use. As the phone will not operate when submerged in water, to prevent any possible issues, turn the power off and lock the screen befor soaking.
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- Q.Will water resistance be maintained provided the battery cover lock is set to the locked position?
- A.Before locking the slide-type battery cover, be sure to do the following:
1) Close the battery cover and press down firmly on the battery cover at each of the eight points outlined under "Installing and removing the battery" on page15 of the User Guide.
2) Firmly close both the headset connector port cover and the charging data port cover.
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- Q.The camera is turned on but nothing is displayed.
- A. Check that you are not covering the lens with your fingers.
This often occurs when inputting text, due to the way the phone is typically held.
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- Q.The microSD card cover comes off.
- A.The microSD card cover is designed to come off when firmly pressed or twisted while installing or removing a microSD card. If this occurs, re-attach the cover before use.
For details, refer to "Installing the microSD card cover" on page 20 of the User Guide.
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- Q.What are the four rubber caps near the camera, light and battery cover lock on the back of the phone, which are visible when the battery cover is removed?
- A.These are RF caps. Never remove RF caps, as doing so may cause product failure.
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- Q.How do I format a microSD card?
- A.You can only format a microSD card when it is unmounted.
【Unmounting a microSD card】To unmount a microSD card, follow the instructions below: Settings>SD card & phone storage>Unmount SD card
【Formatting a microSD card】Settings>SD card & phone storage>Format SD card
For details, refer to "Formatting a microSD card" on page 108 of the User Guide. Be sure to backup necessary data before formatting.
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- Q.An application cannot be installed; a thumbnail is not displayed in Gallery; the picture does not appear in slide shows, etc.
- A. There may not be enough space on the microSD card. Check the space available on the microSD card, then delete or move unnecessary data to other storage devices.
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- Q.It takes a long time to move to the screen-lock display after power on.
- A.Having a large number of applications installed delays startup time. Where this is the case, please remove any unnecessary applications.
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- Q.Video tutorials presented in "Guided Tours "do not play.
- A.Video tutorials are stored on the pre-installed microSD card. If they are deleted from the card, they cannot be played.
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- Q.When the phone is in the Handset Charging Cradle, the Snap Out Menu cannot be used.
- A.When the phone is in the Handset Charging Cradle, the Snap Out Menu can only be accessed by touching the Snap Out Menu Icon located on the mid-left of the Home Screen.
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- Q.While the phone is placed in the Handset Charging Cradle, the volume of audio files cannot be adjusted.
- A.To adjust the volume of audio files when the phone is in the cradle, use the volume icon on the Handset Charging Cradle screen.
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- Q.I cannot insert my headset plug into the headset jack.
- A. Due to the waterproof structure of the phone, certain headset plugs cannot be inserted directly. Where this is the case, use a plug with a thinner plug grip, or an extension cable with such a plug.
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- Q.When connected to a PC, the battery takes a long time to recharge.
- A.Charging a phone from a PC takes longer than from a wall charger. If in a hurry, charge from a wall charger.
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- Q.Even when a microSD card is inserted, certain functions and applications cannot be used.
- A.When USB mode is set to Mass storage, you cannot use certain functions and applications.
[Steps]To change USB mode, connect your phone to a PC via USB cable, then change USB mode from 'Settinge>USB>USB Connection>Charge only'.For details, refer to "Connecting to a computer via USB" on page 107 of the User Guide.
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- Q.While shortcuts for Messaging, Email, Voicemail and Mobile IM have been created on the Home screen, the number of unread items do not appear on the icons.
- A.To display the number of unread messages (or the number of unread conversations for Mobile IM), create widget icons rather than shortcut icons.
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G'zOne TYPE-V
- Q.What is the circle above the speaker on the back of the phone?
- A.It is the RF Cap. Never remove the RF cap; otherwise it may cause product failure.
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- Q.Besides text-based messages, what can I send?
- A.For TXT/PIX/FLIX Msg, the following can be sent.
・TXT Msg: graphics, animations, and sounds specific to Headset
・PIX Msg: picture file in the My Pictures folder, and sound file in My Sounds folder
・FLIX Msg: video file in the My Video folder
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- Q.Does the flash turn off automatically in video mode?
- A.The flash does not operate in video mode.
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- Q.Why doesn't the Auto Answer Mode work properly?
- A.When the phone is closed, the Auto Answer Mode will not function, except when connected to a headset. When the phone is open, the Auto Answer Mode will only function when the Speaker Mode is set to On. The Auto Answer will function after about five (5) seconds.
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- Q.How can I use the Countdown Timer function when the phone is closed?
- A.When the phone is closed and it is in the idle mode, Countdown Timer can be run by pressing Voice Command Key for 2 seconds. You can choose the one of the three set timer values using the Volume Down key.
The Volume Up key can be used to start or to pause it. To reset, pressing it for 2 seconds on the way. If Voice Command key is pressed for 2 seconds in this mode, it will return the phone to the idle mode.
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- Q.How can I use the Stopwatch function when the phone is closed?
- A.When the phone is closed and it is in the idle mode, Stopwatch can be run by pressing Voice Command Key for 2 seconds and pressing the key quickly again. The Volume Up key can be used to start or to pause it. To reset, pressing it for 2 seconds on the way.
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G'zOne TYPE-S
- Q.What is the circle on the back of the phone when the battey is removed?
- A.It is the RF Cap. Never remove the RF cap; otherwise it may cause product failure.
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- Q.Besides text-based messages, what can I send?
- A.For TXT/PIX/FLIX Msg, the following can be sent.
・TXT Msg: graphics, animations, and sounds specific to Headset
・PIX Msg: picture file in the My Pictures folder, and sound file in My Sounds folder
・FLIX Msg: video file in the My Video folder
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- Q.Why doesn't the Auto w/Handsfree Mode work properly?
- A.When the flip is closed, the Auto w/Handsfree Mode will not function, except when connected to a headset. When the flip is open, the Auto w/Handsfree Mode will only function when the Speaker Mode is set to On. The Auto w/Handsfree will function after about five (5) seconds.
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- Q.How can I use the Countdown Timer function when the phone is closed?
- A.When the phone is closed and it is in the idle mode, Countdown Timer can be run by pressing Voice Command Key for 2 seconds. You can choose the one of the three set timer values using the Volume Down key.
The Volume Up key can be used to start or to pause it. To reset, pressing it for 2 seconds on the way. If Voice Command key is pressed for 2 seconds in this mode, it will return the phone to the idle mode.
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- Q.How can I use the Stopwatch function when the phone is closed?
- A.When the phone is closed and it is in the idle mode, Stopwatch can be run by pressing Voice Command Key for 2 seconds and pressing the key quickly again. The Volume Up key can be used to start or to pause it. To reset, pressing it for 2 seconds on the way.
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BOULDER
- Q.What is the circle on the back of the phone when the battey is removed?
- A.It is the RF Cap. Never remove the RF cap; otherwise it may cause product failure.
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- Q.Besides text-based messages, what can I send?
- A.For TXT/PIX/FLIX Msg, the following can be sent.
ETXT Msg: graphics, animations, and sounds specific to Headset
EPIX Msg: picture file in the My Pictures folder,and sound file in My Sounds folder
EFLIX Msg: video file in the My Video folder
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- Q.Why doesn't the Auto w/Handsfree Mode work properly?
- A.When the flip is closed, the Auto w/Handsfree Mode will not function, except when connected to a headset. When the flip is open, the Auto w/Handsfree Mode will only function when the Speaker Mode is set to On. The Auto w/Handsfree will function after about five (5) seconds.
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- Q.How can I remove the customizable ring?
- A.Use the "Device Lock Tool" You can also use this tool to open or close the battery lock knob and to take the microSD card out of the main body.
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- Q.Can I plug the main body into the battery stand while the optional L battery is attached?
- A.Yes.
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- Q.Can I use the 2.5φ or 3.5φ plug wire headset while the unit is being recharged?
- A.If you use the "Splitter" packaged with the unit, you can utilize a 2.5f or 3.5f plug wire headset.
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- Q.If I try to use the electronic compass while driving in my car, sometimes it points in an erratic direction. Why is this?
- A.If you use the compass in or nearby automobiles, trains, or other objects that have a magnetic charge, it increases the chance of measurement error.
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- Q.Can I operate "V CAST Music" with my phone closed?
- A.If "PTT Mode" is OFF, you can press and hold the "PTT key" to start "V CAST Music" and begin playing the music stored there. While the phone is closed, you can use the side keys to adjust the volume or to stop and play, but cannot use select forward or select reverse.
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- Q.Are the Wallpaper and Menu compatible with Flash?
- A.Only the Wallpaper and Menu presets are compatible.
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Exilim Phone
- Q.How should the battery be removed from the phone?
- A.Move the battery lock to the "FREE" position, and lift the battery cover from the side closest to you. (Lift the cover carefully to avoid any damage.)
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- Q.Are the Headset Adaptor, Desk Top Cradle and AC Charger water-resistant?
- A.No, they are not.
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- Q.Can I use my phone in a bathroom or shower stall?
- A.The phone is not heat-resistant. Do not place it in a hot bath or allow it to contact liquid soap.
Also, do not place it under a faucet or shower which adds water pressure.
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- Q.Can I use my phone in the sea and the pool?
- A.The phone is water resistant only in tap water. Never soak it in liquids other than tap water.
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- Q.How can I play a video message that I receive via email?
- A.To play a video message received via email, please download the most recent version of QuickTime by Apple. Go to www.apple.com/quicktime/download to download the free player or upgrade your existing QuickTime player.
During the download process, when asked to choose an installation type (Minimum, Recommended or Custom) select Minimum for a quicker download.
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- Q.How many received messages can I store in my phone?
- A.The phone can store up to about 500 messages (100 inbox e-mail messages, 100 inbox SMS messages, 100 sent e-mail messages, 100 sent SMS messages, 50 draft E-Mail messages, 50 draft PIX/FLIX SMS messages, 10 Web messages).
The information stored in the message is determined by phone mode and service capability. Other messaging limitations may exist. Please check with your service provider for system features and capabilities.
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- Q.When the Memory Full message appears, what should I do?
- A.Depending on the error description shown under the Memory Full message, take one of the following actions:
"TXT Msg xx% FULL E" -- Delete unnecessary TXT Msgmessages.
"PIX Msg xx% FULL E" -- Delete unnecessary PIX/FLIX messages.
"PIX Noti Msg xx% FULL E" -- Delete unnecessary PIX/FLIX notification messages.
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- Q.Is it possible to do macro photography with this camera?
- A.No, the phone does not have a macro function.
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- Q.Can I use the camera flash as a light source?
- A.Yes, to turn flash on/off, press and hold the Speaker/FLASH Key when the phone is in idle mode.
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- Q.How can I use a headset?
- A.Use the Headset Adaptor supplied with the phone.
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- Q.Why can't I set certain wallpapers?
- A.Files more than 5MB or WMV files cannot be set as wallpaper.
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- Q.What is the gray square piece on the top and bottom of the battery, visible when the battery cover is removed?
- A.It is the RF Cap. Never remove the RF cap; if removed, it may cause product failure.
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- Q.Besides text-based messages, what can I send?
- A.For TXT/PIX/FLIX messages, the following can be sent.
・TXT messages: graphics, animations, and sounds specific to the headset
・PIX messages: picture files in the My PIX folder, and sound files in the My Sounds folder
・FLIX messages: video files in the My FLIX folder
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- Q.Does the flash turn off automatically in video mode?
- A.The flash is not available in video mode.
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- Q.Why doesn't the Auto w/Handsfree Mode work properly?
- A.When the phone is closed, the Auto w/Handsfree Mode will not function, except when connected to a headset. When the phone is open, the Auto w/Handsfree Mode will only function when the Speaker Mode is set to On. The Auto w/Handsfree function will start after about five (5) seconds.
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- Q.Why doesn't the Auto Answer Mode work properly?
- A.When the phone is closed, the Auto Answer Mode will not function, except when connected to a headset. When the phone is open, the Auto Answer Mode will only function when the Speaker Mode is set to On. The Auto Answer function will start after about five (5) seconds.
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- Q.Is Flash supported for the wallpaper and menu features?
- A.The preset wallpapers and menu items do support Flash, but any Flash wallpapers or menu items that are downloaded or transferred via a MicroSD card will not work.
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- Q.Can V CAST Music be operated even when the phone is closed?
- A.When the shutter key on the side of the phone is pressed and held, V CAST Music will start up and the loaded songs will start to play. The volume, as well as the play, stop, and skip functions can be operated using the side keys.
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- Q.Can the optional L battery be charged while inside the phone on the charger stand?
- A.Yes.
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- Q.Can a wired headset be used while the phone is charging?
- A.As long as it is compatible with the headset adapter provided, a wired headset with a 2.5-mm plug can be used while the phone is charging. However, the water resistance feature is not guaranteed while the headset adapter is in use.
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- Q.Can the zoom function be used even for video?
- A.Although the zoom function cannot be used while video is being recorded, you can zoom in or out before video recording starts or while recording is paused.
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ROCK
- Q.When the alarm rang I turned the phone upside down, and the ringing stopped.
- A.This is the Rotation Silencer function. You can stop the sound and vibration of incoming call alerts, new message alerts, alarms, or scheduled alarms by simply turning a handset placed horizontally on a desk or table upside-down.
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- Q.Will the water resistance be OK as long as the battery lock is set at the locked position?
- A.Before you lock the screw type battery lock, make sure you have taking the following steps:
Close the battery cover and push the four corners and center firmly.
Close the headset connector port and charging data port firmly.
Details can be found in "Tips, hints and shortcuts "
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BRIGADE
- Q.How do I open the battery cover?
- A.
Slide the battery lock from LOCK to FREE. Insert your fingertip into the recess (1), and then pull the battery cover up in the direction indicated in the figure to the right (2).
Details are in the Users Manual (English p.9-11, Spanish p.10-12)
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- Q.How do I close the battery cover?
- A.
Place the battery cover properly on the handset.
First,insert the cover from the SIDE KEY side, push the cover edge on the BATTERY LOCK side in gently.
Then press down firmly on the side of the battery cover at each arrow point, as shown to the figure.
Slide the Battery Cover Lock to the LOCK position.
Details are in the Users Manual (English p.11, Spanish p.12)
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- Q.Where is the microphone?
- A.On the side, near the speaker.
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- Q.I turned on the camera but it's not displaying.
- A.Check that you are not covering the lens with your fingers.
Especially when texting, because of where you grip the phone.
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- Q.Is the phone water resistant when earphones are plugged in?
- A.No. The phone is no longer water resisitant when any covers are open.
Do not allow the phone to get wet, or be in high humidity when using an earphone.
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